Reference

How We Protect Your Personal Data

At markas338 login, your personal data — from account registration details to transaction records tied to DANA, OVO, GoPay and QRIS — is handled with clear rules about…

Data enkripsi end-to-endTransaksi DANA, OVO, GoPay & QRIS dicatat amanPermintaan penghapusan data diterimaKontak privasi tersedia 24 jam
markas338 login How We Protect Your Personal Data
HUBUNGI TIM PRIVASI

Reach Our Privacy Contact Team

If you have a question about how your data is stored, want to request a copy of the information we hold on your account, or need to report a concern, our privacy support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email at our dedicated privacy address, or via WhatsApp — our agents in Jakarta handle privacy queries every day, 24 hours a day, with an average first-response time under 10 minutes.

Team online

Live Chat Akun

Open your account dashboard and tap the chat icon in the bottom-right corner. Our privacy team reads every message within 10 minutes, around the clock, every day of the week.

Email Privasi

Send a detailed request to our privacy email address. Include your registered phone number or DANA wallet ID so we can locate your account record without delay.

WhatsApp 24 Jam

Our WhatsApp privacy line operates 24 hours a day. Share your account username and describe your data request; our team will confirm receipt and provide a resolution timeline.

PERLINDUNGAN DATA AKUN

How We Safeguard Your Account Data

We apply layered security practices across every stage of your data's life cycle — from the moment you enter your QRIS code at checkout to the point your withdrawal clears.

Enkripsi Transaksi

Every payment event — whether routed through DANA, OVO, GoPay or QRIS — is encrypted in transit using TLS 1.3. Stored transaction logs are encrypted at rest and accessible only to authorised staff roles.

Kebijakan Cookie

We use session cookies to keep you logged in and analytics cookies to understand which account features you use most. You can manage cookie preferences from your account settings page at any time.

Keamanan Login

Unusual login attempts — for example, a new device connecting from outside Yogyakarta or your usual city — trigger an email verification step before access is granted to your account.

Retensi Data

Account activity records are retained for the period required under applicable Indonesian regulations. Once that period expires, data is securely deleted from our servers unless you request earlier removal.

Berbagi Pihak Ketiga

We share your data only with payment processors (DANA, OVO, GoPay, QRIS gateways) and fraud-detection partners who are contractually bound to our same data-protection standards. We share nothing beyond what is necessary.

Permintaan Perubahan Data

To update, correct or delete personal data on your account, submit a request through live chat or email. We process verified requests within 5 business days and confirm completion by email.

Your Privacy Questions Answered

Here are the questions we receive most often about how markas338 login handles personal data, cookies and account information. If your question is not covered below, our privacy team is reachable 24 hours a day through live chat or WhatsApp — just open your account dashboard and tap the chat icon.

We collect your name, email address, phone number and the payment wallet details you register — such as your DANA or OVO account identifier. We also record your device type and IP address to protect your account from unauthorised access attempts.

Yes. Your registered DANA, GoPay, OVO or QRIS identifiers are stored in encrypted form. Only the payment processor handling your specific transaction can read the full wallet reference; our internal staff see only a masked version.

Absolutely. Submit a data-access request through live chat or our privacy email. Include your registered phone number so we can locate your record. We will compile and deliver your data summary within 5 business days of verifying your identity.

Contact our privacy team via live chat or WhatsApp with a deletion request. We will verify your identity, check whether any retention obligation applies under local law, and then proceed with deletion — confirming completion by email within 5 business days.

We share data only with payment-processing partners (DANA, OVO, GoPay and QRIS gateways) and fraud-prevention services. Every third party signs a data-processing agreement that limits their use of your information to the specific purpose for which it was shared.

Retention periods depend on local law. For Indonesian accounts, we keep transaction records for the minimum period required by applicable national financial regulations, then delete them securely. You may request early deletion where local law permits.

Open your account dashboard and go to the Profile section to update basic fields. For changes that require identity re-verification — such as a registered QRIS or OVO number — contact our live chat team, who handle corrections every day, 24 hours a day.